This week I am re-running my series on Social Media Promotions. Today is Part 2, with an update to address the changes that Facebook made back in September. Each of the platforms has their own nuances of running a promotion and you should familiarize yourself with their rules. In Part 3 I will re-visit come of my thoughts on how to manage the contests themselves. Today we will just talk about the platforms.
With Facebook making a change to their promotion terms last month, your clients may think life is grand. The only thing Facebook really removed is their rules. You still have to deal with promotions rules in whatever jurisdiction you are in. While Facebook’s old rules were somewhat hard, they at least forced you to think about what you are doing. They did not do you and your clients any favors by making it easy. Giving stuff away is not easy, folks.
Facebook, Like-Gating and Easier Landmines to Find
How many promotions have you seen on Facebook? What percentage of them do you think are following the guidelines that Facebook puts out. Let’s look at some of the more problematic parts of Section E, Promotions portion of Facebook’s Page Terms.
- Just because you are running a promotion on Facebook doesn’t mean that you can skirt all the other rules, laws and restrictions. Facebook is very explicit about this, so if giving away that WWII tank is not allowed where you are, giving it away on Facebook doesn’t make it more allowed. “[Y]ou are responsible for the lawful operation of that promotion…”
- Facebook, just like I did in Part 1, advises you to consult with an expert. We all trust Facebook, so listen to them. “Promotions are subject to many regulations and if you are not certain that your promotion complies with applicable law, please consult with an expert.”
- UPDATE: You can now make a like a method of entry. Like-gating (or fan-gating) is available. You can also make liking a comment a form of entry. Please read my post on the updated rules to get a sense why I think this is useful in only a limited way. The biggest problem with this friction-less entry mechanism is that managing the people who didn’t win becomes harder.
- Show of hands – who has notified a winner by message within Facebook? Also, not allowed. UPDATE: Still not allowed.
Those are the things you cannot do, what about the things you must do. Facebook is pretty explicit about this as well:
- Disassociate the promotion from any connection with Facebook. You must disclose that the participant is only providing information to you.
- You must state somewhere (probably in your official rules) that the promotion is in no way connected to Facebook.
Most folks that have been running promotions on Facebook for a while have been using custom-designed apps for them, and I suggest you do the same. While some have decried the costs of development, it is a small cost compared to getting kicked off of Facebook. Low-cost alternatives would be of the “email us at firstname.lastname@example.org” post.
UPDATE: While the new rules may seem to make it easier for you to run promotions on Facebook, I would be very wary. If you are the control for your company you need to be extra vigilant regarding the activities of your people. With it being so easy they may not know the liabilities that lie under the surface. Educate them now or deal with those later.
Twitter is almost a walk in the park compared to Facebook, but considering the lightweight nature of the platform that is not surprising. Their guidelines are pretty simple and the biggest thing to consider is if your promotion encourages the users to violate Twitter’s other terms. The rest of what they talk about are actually helpful suggestions:
- so you can count all the entries, have your users use an @reply to you
- encourage the use of hashtags relevant to the contest
The thing to consider is that you still need all the other legal requirements for a promotion, like rules. If you use Twitter for what I think the intended purpose is, your rules can be fairly short-form. I consider the intended purpose of Twitter promotions to be small giveaways that fall under even the most restrictive bonding requirements. Shorter duration also helps.
Instagram, Tumblr, Pinterest, Oh My
Tumblr takes the same approach as Facebook, but it much nicer terms. Keep your contest separate from Tumblr, comply with applicable laws and regulations and don’t use Tumblr’s social features as entry methods. Tumblr also tells you to take other laws and regulations seriously and ask an expert if you have questions.
Pinterest is pretty short with their guidelines, and while they don’t require what Tumblr and Facebook do with a release of the platform from all liability in the rules, they do state that they are not responsible for liable for using Pinterest as part of your promotion. They also recommend working with an expert. One of the trends lately has been the “Pin-It to Win-It” type of contests. If your brand is visually oriented and you want to jump into the fray on this, find someone who has done it or someone who is familiar with the pitfalls of doing it.
I can’t find anything from Instagram, though use the other platform’s as general guidance. Try not to use the features and functionality of Instagram as an entry mechanism and release Instagram from liability. And I think as other platforms emerge if you use those as your baseline guidelines you will be pretty safe.
Parts 1 and 2 have been the fun parts of this series, but Part 3 may be the most important. Knowing what kind of contest you are running and what you can and cannot do on the platforms are the easy part. Those decisions will also not get you into trouble (other than being kicked off a platform, which is serious, but I doubt that would be imposed on you). Getting the actual rules wrong will land you in court, or worse. So while the rules are not as fun, they are serious. So, in Part 3 I will talk about the parts of your rules and what they should contain.